Terms & Conditions

At Pecky Cypress & More, we are dedicated to providing high-quality wood products while collaborating closely with you on your project. Please review the following terms carefully, as they govern all purchases and transactions.

Pricing, Lead Times & Availability

Pricing and lead times may vary based on order size, specialty requirements, and inventory availability. If materials are unavailable at the time of order placement or require milling or staining, we will provide an estimated lead time. Customers must communicate their required timelines with their sales representative, and we will make every effort—within our capabilities—to ensure availability by the specified date.

Payment Terms

• Full Payment: Payment in full is required at the time of order placement unless otherwise indicated.
• Custom Orders: All orders are custom and considered final at the time of sale. They cannot be canceled, returned, refunded, or disputed via chargeback. Customers are responsible for placing orders in a timely manner and agreeing to payment terms at the time of purchase.
• Deposits & Unpaid Balances: If a deposit is made but the remaining balance is not paid and the order is not collected within 60 days following written notification of product readiness, the deposit will be forfeited, and the materials will be released for sale to other clients—unless a prior agreement has been made. Pecky Cypress & More is not responsible for holding materials beyond this timeframe. If the customer wishes to reorder after forfeiture, a new purchase must be made at current pricing and lead times.

Specialty Wood Products Disclaimer

Certain specialty wood products, such as Pecky Cypress, may vary significantly in appearance and texture, making consistent grading impossible. If uniformity is required for your project, we recommend ordering 30-50% more than estimated. By placing an order, the customer acknowledges this natural variation and waives the right to dispute grading concerns.

Drawings & Finish Samples

All drawings and finish samples must receive written approval from the client before production begins.

Material Accuracy & Order Verification

• As a supplier, Pecky Cypress & More is not responsible for verifying order quantities. Customers must review all ordered items for accuracy prior to purchase.
• Customers should confirm all waste factors for installation and product yield acceptance before placing an order.

We appreciate the opportunity to serve you and look forward to assisting with your wood product needs.